Effective Date: August 18, 2026
We want you to be happy with your purchase. If you receive a product that does not meet your expectations, you may request a return or exchange according to the conditions below.
1. Return & Exchange Period
Customers can request a return or exchange within 7 days of receiving the order.
Requests made after the specified period may not be accepted.
2. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Have the original packaging, tags, and accessories
- Not have any stains, damage, scratches, or signs of use
- Be accompanied by the order details or proof of purchase
For footwear, please try the shoes on a clean surface to avoid marks or damage if you are unsure about the size.
3. Reasons for Exchange
An exchange may be requested in cases such as:
- Incorrect size received
- Incorrect product received
- Defective or damaged product received
- Product significantly different from the ordered item
Exchange requests are subject to product availability.
4. Damaged or Incorrect Products
Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
We may request clear photographs or videos of the product and packaging to verify the issue.
If the issue is confirmed to be our responsibility, we may arrange an exchange or another suitable resolution.
5. Change of Mind
If you simply change your mind about a purchase, the item may only be eligible for return or exchange if it meets all of our return conditions.
Shipping or return charges may apply in such cases.
6. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Used or worn products
- Products damaged after delivery due to customer use
- Products without original packaging or tags
- Products with visible stains, scratches, or other signs of use
- Items returned after the allowed return period
- Products that have been altered or modified
7. Return Shipping Charges
If the return or exchange is due to an incorrect, damaged, or defective product received from us, we may cover the applicable return shipping cost.
For size changes or other customer-requested exchanges, the customer may be responsible for applicable shipping charges.
8. Refunds
If a refund is approved, it will be processed according to the payment method and applicable refund procedures.
Refund processing times may vary depending on the payment provider or bank. Delivery charges may be non-refundable where applicable.
9. Exchange Process
To request a return or exchange:
- Contact our customer support within the eligible return period.
- Provide your order number and reason for the request.
- Provide photographs or other information if requested.
- Wait for confirmation from our customer support team.
- Return the product according to the instructions provided.
- Once the product is received and inspected, we will process the approved exchange or refund.
10. Product Inspection
All returned products are subject to inspection. We reserve the right to reject a return or exchange if the product does not meet the conditions outlined in this policy.
11. Contact Us
For return or exchange requests, please contact us through the contact information available on our website.
Please note: This policy should be customized according to your actual return period, shipping charges, payment methods, and applicable consumer-protection requirements.